Job Description

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Int Med Endocrinology PBC

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)

Summary:

Responsible for assisting with daily questions and direction for the Clinic Coordinator staff. Performs at least 50% of effort in Clinic Coordinator role. Coordinates clinic activities including, coordinating all template management, scheduling, greeting and acknowledging patients throughout the check-in and checkout process, and coordinating referral and insurance authorizations, coordinating all telephone activities and troubleshooting business issues. The employee who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service and Performance Standards.

Other information:

Required Job Qualifications:

• Basic knowledge of and CPT and ICD9 codes.

• Basic computer knowledge.

• Excellent customer service and interpersonal skills.

• Attention to detail and accuracy.

• Sensitivity to patient health information and protection of confidentiality.

• Ability to utilize EPIC efficiently.

• Ability to sit for several hours each day and remain professional and calm under stressful situations.

• Ability to adapt to change and be flexible.

• Maintains positive, professional relationships with all members of the healthcare team through effective. communication, mutual support and respect.

• Proactively resolves conflict to improve team relationships in support of a healthy work environment.

• Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.

• Provides leadership consistent with Rush Missions and Values.

• Demonstrates loyalty and allegiance to the program by representing and supporting management policies.

Preferred Job Qualifications:

• High school diploma. College coursework.

• 1-3 years professional medical office experience.

Responsibilities:

Job Responsibilities:

• Participates in recruitment efforts with interviewing, and hiring direct reports.

• Coordinates onboarding and off-boarding of clinic staff.

• Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort.

• Establishes course of action for self and others to ensure that work is completed effectively and efficiently.

• Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations.

• Provides training and mentorship to direct reports.

• Provides education to staff in the clinic.

• Conducts annual performance reviews in conjunction with manager.

• Uses effective methods to help build a cohesive team and facilitates the completion of team goals.

• Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.

• Ensures compliance with accreditation and regulatory bodies within area of responsibility.

• Works with minimal supervision. Resolves office problems and facilitates solutions, confers with supervisor to resolve more complex issues, assists in preparing ad hoc reports, assists in training of new employees, generates letters requested by physician or patient, per office protocol.

• Manages physician's template and schedule in EPIC.

• Enters, per office protocol, non-medication orders and/or referrals. Performs pre-certification of orders, procedures and surgeries.

• Performs data entry of in-patient or procedural professional charges as assigned.

• Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.

• Answers patient billing questions, coordinates set-up of payment plans, and refers as necessary to appropriate RUMC resources.

• Addresses patient calls efficiently and courteously.

• Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.

• Schedules, cancels and reschedules patient appointments, procedures, and surgeries.

• Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy. Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows.

• Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.

• Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice-designated activities to support new patients.

• Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.

• Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages. Problem solves issues by seeking out the appropriate resources.

• Works cooperatively in a team environment.

• Demonstrates compliance with RUMG Customer Service and Performance Standards (attached).

• Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Clinic Coordinator , Lead - Endocrinology

Location US:IL:Chicago

Req ID 8538