Description:

Hours are from 8:30am to 5pm. Monday through Friday. There will be very limited OT and no weekends. Friday, 4:30pm close Will sit at the front desk, take inbound calls, greet guests, set patients up in room. Working with customers/ patients, Answering phones, Ability to handle stress and multi-tasking. Candidates will answer calls from primarily elderly individuals so they much be sympathetic and very patient. They will also assist walk-ins. Essential Job Duties: - Attendance and adhering to the punctuality and dependability policies are key. - Answer incoming calls, maintain open communication with patients, referral sources, corporate and branch offices in other territories. These calls can be transferred depending on where someone lives. That needs to be verified in the call. - Lightly scheduling and registering patients promptly and courteously while recording accurate and complete patient documentation for the data forms. - Will use and learn the W+F software. - Verify insurance info. - Process orders in the system and maintain a current status on orders to be processed. This is where the multi phone calls will go outbound to customers. - The process takes anywhere from 30-120 days.

Skills:

Customer service, Call center, Customer support, Customer service call center, healthcare csr

Top Skills Details:

Customer service,Call center,Customer support,Customer service call center,healthcare csr

Additional Skills & Qualifications:

Must Haves: - Must have good job tenure. The manager is a stickler about tenure. - Some healthcare admin experience or verification of insurance experience would be ideal (Biggest learning curve) - CSR experience in some form but they are not needing someone in a specific industry. Must be fast pace though. - Excellent attitude given to the customers is a must with the patients. They need to feel taken care of. - Ability to handle the high volume of customer interaction along with the stress levels that come along with that. - Ability to diffuse tough situations. - Attention to detail is key. - Organizational skills are key as well. Nice to Haves: - Any call center type experience is a big plus that comes along with the stress and volume. - They are truly open to any industry but would love someone to have medical exp. - Insurance experience - Billing experience.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.