This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6456630

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rPart-Time Front Desk Assistant

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rLocation: Center for International Ed

rRegular/Temporary: Temporary

rJob ID: 607848

rFull/Part Time: Part-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position requires availability during open office hours 8:00 a.m. to 5:00 p.m.

Job Description

Join the Center for International Education as the Front Desk liason for the Blome building. Work alongside departemnts such as Education Abroad, International Student and Scholar Services, International Admissions and Evluations and many more! Support the staff in CIE by answering phone calls, answering emails, helping international and NAU students make appointments with their advisors, and assisting the public with the passport appointment process.

Administrative Support - 25%

• Use the NAU Peoplesoft and Salesforce databases to access information.
• Support receipt, scanning, filing, and check-out of important documents accurately and dependably.
• Maintain document filing system, student electronic files, and archives.
• Greet and assist visitors to Center for International Education.
• Answer CIE phone line for all divisions, manage visitor check-in, and support student appointment scheduling.
• Coordinate drop-in advising hours.
• Use Microsoft Outlook to view staff availability and monitor office email account.
• Process cash and credit card payment for passport photos and processing.
• May guide and train student employees on: scheduling, workflow, prioritizing workloads, setting appropriate deadlines, and reviewing work for quality.
• May lead work of student employees providing support work at the ISSS Front Desk.

Student Services - 25%

• Provide information to international students regarding ISSS programs and services.
• Provide appointment scheduling and information about Education Abroad and Interdisciplinary Global Programs.
• Maintain digital signage in the Blome lobby and physical brochure displays.

Social Media, Programming and Communications - 25%

• Develop and share social media content.
• Create flyers, posters, newsletter and develop means to share content/information.
• May be asked to work with the International Club or the iFriends program.
• Assist with logistical aspects of iFriends event programming and events throughout the year as needed.

Special Projects - 20%

• Keep Front Desk, first floor and ISSS work area clean and organized.
• Maintain office supplies for first floor offices.
• Work on special projects with ISSS staff as assigned (design and prepare info packets, distribute flyers, filing, etc).
• Complete NAU mandatory trainings and follow guidelines.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• High school degree, and
• 1-2 years of previous administrative work or volunteer experience; or
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferr d Qualifications

• Experience living or studying in another country.
• Experience working in an administrative role.

Knowledge, Skills, & Abilities

Knowledge

• Knowledge or interest in learning about other cultures.

Skills

• Excellent customer service and interpersonal skills; polite, professional, and follows established procedures and policies.
• Strong verbal and written communication skills.
• Skilled in interacting with people from diverse backgrounds who have varying English language abilities; additional language ability a plus.
• Familiar with a multi-line phone system, Microsoft Outlook email and calendar systems, MS Office suite Excel, Powerpoint, and Word, Peoplesoft, and Salesforce.
• Strong organizational skills and attention to detail.

Abilities

• Ability to prioritize and multi-task and maintain a professional attitude in a fast-paced, ever-changing office.
• Ability to organize and facilitate educational, cultural, and social events that enhance international students\' transition to NAU campus and Flagstaff Community.

Background Information

Northern Arizona University requires satisfactory results f