Sr. Software Engineer - IBM Mainframe Production Support

Overview

As Sr. Software Engineer/Programmer Analyst - Mainframe Production Support, you will support key technology components within the Individual Markets mainframe application portfolio. This role acts as part of a global team to ensure the highest levels of application stability and availability. The position will act independently and/or collaboratively with solution architects, development teams, and cross-functional stakeholders to support the operational aspects of applications and associated infrastructure while responding to end user requests and break/fix items.

You Are

• A self-starter, continuous learner and highly skilled technical professional who enjoys the art of problem solving.

• You have experience supporting mainframe-based applications. You have both strong analytic and programming skills.

• You work well with others and collaborate across teams as needed with a strong focus on application availability and reliability.

• You strive for solutions that curtail repetitive issues and promote ease of supportability. Y

• You are comfortable working independently on a team that spans multiple time zones.

You Will

• Perform investigation and troubleshooting of application or infrastructure to resolve issues and determine root cause

• Reads/understands code and ideally identifies problems that may span several systems or integrations

• Understand business flow and interconnectivity of a complex application ecosystem

• Guides managed service partners on all aspects of delivery including Defect fixing and small Enhancements

• Focus on preventative maintenance to improve application uptime and proactively reduce production disruptions

• Uphold established SLAs to satisfy business needs

• Evolve as a subject matter expert to lead specific projects or initiatives

• Partner with Development teams in the planning and execution of production releases to minimize production pain points

• Utilize monitoring tools to identify unacceptable performance which may negatively impact business processing. Ensure end-to-end visibility and optimal tuning of proactive alerts/notifications.

• Effectively and proactively manages customer expectations, raising issues and proposing unique technical solutions to solve business problems; work with Business to prioritize incidents, defects and minor enhancements

• Regularly review department metrics to identify trends in application defects and escalate appropriately.

• Continuously expand industry knowledge and be able to quickly identify and resolve technology problems

• Interacts with offshore teams operating in a managed service model with distributed teams across different locations/time zones

• Position requires support outside of normal business hours on a fairly regular basis for both scheduled maintenance and unplanned events

You Have

• Bachelor’s degree or foreign education equivalent in Computer Science, Information Technology, Electronics Engineering, or Mathematics and six (6)+ years of experience performing systems analysis, development, and quality assurance testing of Mainframe life insurance administration systems

• Demonstrated expertise documenting complex logical data and process modeling and translating Life insurance user needs into business and functional requirements

• Demonstrated expertise performing batch processing of Mainframe Life Insurance Policy Administration transactions

• Demonstrated expertise performing analysis and mainframe programming using COBOL, JCL, CICS, DB2, SQL, SPUFI, Expediter, TSO, Control M, VSAM or Change-Man

• Demonstrated expertise with CTG, Webservice and other middleware protocols for distributed system/mainframe communication

• Demonstrated knowledge of Enterprise Architecture frameworks

• Demonstrated in-depth Life insurance domain knowledge

• Experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, AppDynamics (or similar APM tool)

• Proven track record of supporting large scale business critical systems

• Exceptional analytical and problem-solving skills. Quick but methodical thinker; reacts quickly and appropriately with time sensitive issues

• Must be comfortable in a fast paced, changing environment

• Has strong written and verbal communication skills and can clearly articulate all aspects of the job requirements, including the creation of formal documentation

Location:

• Hybrid, 2 Days a week at a Guardian Office in Holmdel,, NJ, New York, NY or Bethlehem, PA.

• Up to 10% travel within US

Salary Range

$91,260.00 - $149,925.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .